As we navigate this pandemic, we are doing our best to balance the unique situations of each couple with the responsibility we have to maintain as viable a business as possible for our employees and the greater community. As we can all appreciate, this has been challenging for us, as an organization, and for our couples as the situation is continuously unfolding.
Additional provisions to cancellation policy due to COVID-19:
- If an event is canceled due to the New York State mandated shut down for COVID-19, then Tonawanda Castle will refund all your payments, except the nonrefundable save the date deposit. If the customer chooses to reschedule their event for an available date in 2020, all their payments will be credited towards the reschedule date.
- Unfortunately due to the uncertainty of the COVID-19 impact into the future we are unable to book any events beyond 2020 at this time. Once we have clarity from New York State regarding future mandates we may be able to open dates beyond 2020.
- If the customer chooses to cancel their event without waiting for direction from New York State regarding reopening, the refund policy will be according to their contract.